Career
Client Relations Executive
Junior Executive
Responsibilities:
- Guide clients through the websiteโs functions and ensure smooth usage.
- Assist clients in understanding how to implement and use website features.
- Provide clear instructions and technical guidance through calls, emails, or manuals.
- Manage proactive communication with clients throughout the issue resolution process.
- Share root cause findings and action plans via email.
- Ensure a positive client experience by delivering prompt and helpful service.
- Monitor, manage, and resolve client complaints professionally.
- Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
- Escalate complex problems and collaborate to ensure accurate resolutions.
- Collect, analyze, and document client feedback.
- Identify recurring problems and contribute insights for service or system improvements.
Requirements:
- Minimum Diploma in any discipline.
- Experience in handling client communications and coordination is an added advantage.
- Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
- Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.
Benefits:
- Performance Bonus + Company Trip
- Comprehensive trainings provided
- Supportive working environment
- Career growth opportunities
Qualification:
Diploma/Advanced/Higher/Graduate Diploma
Job Details
Job Specialization:
Customer Service
Job Location:
Johor
Employment Type:
Full-Time
Age Range of Candidate:
-
Years of Experience:
1
Monthly Salary:
-
